This Privacy Policy describes how Tranquillion LP (the “Site” or “we”) collects, uses, and
discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about
our privacy practices, or would like to make a complaint, please contact us by e-mail at
info@tranquillion.com.
Collecting Personal Information
When you visit the Site, we collect certain information about your device and your
interaction with the Site. We may also collect additional information if you contact us. In
this Privacy Policy, we refer to any information that can uniquely identify an individual
(including the information below) as “Personal Information.” See the list below for more
information about what Personal Information we collect and why.
Device Information
● Purpose of collection: To load the Site accurately for you, and to perform analytics
on Site usage to optimize our Site.
● Source of collection: Collected automatically when you access our Site using
cookies, log files, web beacons, tags, or pixels.
● Disclosure for a business purpose: Shared with our COO.
● Personal Information collected: Version of web browser, IP address, time zone,
cookie information, what sites or products you view, search terms, and how you
interact with the Site.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services
and fulfill our contracts with you, as described above. For example:
● We may share your Personal Information to comply with applicable laws and
regulations, to respond to a subpoena, search warrant or other lawful request for
information we receive, or to otherwise protect our rights.
Lawful Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the
European Economic Area (“EEA”), we process your personal information under the
following lawful bases:
● Your consent;
● The performance of the contract between you and the Site;
● Compliance with our legal obligations;
● To protect your vital interests;
● To perform a task carried out in the public interest;
● For our legitimate interests, which do not override your fundamental rights and
freedoms.
Retention
We may retain your Personal Information for our records unless and until you ask us to
erase this information. For more information on your right of erasure, please see the ‘Your
Rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on
automated decision-making (which includes profiling), when that decision-making has a
legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise
significant effect using customer data.
Services that include elements of automated decision-making include:
● Temporary denylist of IP addresses associated with repeated failed transactions.
This denylist persists for a small number of hours.
● Temporary denylist of credit cards associated with denylisted IP addresses. This
denylist persists for a small number of days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we
hold about you, to port it to a new service, and to ask that your Personal Information be
corrected, updated, or erased. If you would like to exercise these rights, please contact us
through the Contact information above.
CCPA
If you are a resident of California, you have the right to access the Personal Information
we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to
ask that your Personal Information be corrected, updated, or erased. If you would like to
exercise these rights, please contact us through the Contact information above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device
when you visit our Site. We may use a number of different cookies, including functional,
performance, advertising, and social media or content cookies. Cookies make your
browsing experience better by allowing the website to remember your actions and
preferences (such as login and region selection). This means you don’t have to re-enter
this information each time you return to the site or browse from one page to another.
Cookies also provide information about how people use the website, for instance whether
it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on
whether it is a “persistent” or “session” cookie. Session cookies last until you stop
browsing and persistent cookies last until they expire or are deleted. Most of the cookies
we use are persistent and will expire between 30 minutes and two years from the date
they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing
or blocking cookies can negatively impact your user experience and parts of our website
may no longer be fully accessible.
